When you find a product you like, click on the image to view more details about the product. For many products you will be given a choice of colours or styles to allow you to customise these quality products for your wedding. Once you have selected the appropriate options, click the "Add To Cart" button to add the item to your shopping cart. The item will be added to your cart, and you will be given the option to continue shopping or to view the contents of your cart. You may view your shopping cart at any time buy clicking on the shopping cart icon located at the top of each page or by clicking the "View Cart" link located on the bottom of each page. When you view your cart you can change product amounts, remove products or personalise your item. When you are completely satisfied with your order click "Proceed to Checkout". This will take you to our secure server where you can enter your payment and shipping options. All transactions are encrypted for your security. After you enter your payment and shipping information, you will be asked to confirm your details and approve your order. Once your order is approved, you will receive a confirmation e-mail that contains your order details.

We will dispatch items on the next business day.

We will deliver wherever you need your items. Please select your shipping options at checkout.

Our website is Banking approved and built to ACSI 33 standards (Australian Government Standards), and is equipped with SSL security, enabling you to make secure online payments with complete confidence.

We require all orders to be paid in full before shipment. We accept Mastercard, Visa, Business Cheque, Bank Deposit, money order. If you are not paying online when you place your order, we will contact you to finalise payment.

Our Shipping timeline is as follows: Surface Mail: 2-8 business days (varies with location). Express Air Shipping: 1-5 business days (varies with location). International Air Shipping: 1-2 weeks (varies with location). Personalisation will delay delivery of your order by two to four weeks. Upon receipt of your order we will immediately notify you of the expected delivery date.

We stand behind our products 100 per cent. If you are not completely satisfied, you must contact us within 10 days for an exchange*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Exchange credit amounts for any returns will apply only to the purchase price of the product. Shipping and processing charges will not be refunded. *IMPORTANT No returns on opened products, food/candy items or coloured decorations such as streamers, candles, etc. Items personalised as per order cannot be returned. NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalogue do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

We carry a wide range of personalised products. When a product can be personalised, there will be a personalise tab on the product page that contains information on personalisation. To personalise a product, first add it to your cart. On the next page, you will see a link that reads "Click to personalise this item". You will then follow steps to choose your personalisation options. The personalisation details will be displayed in your shopping cart, and the personalisation cost will be added to the product cost. Personalisation will delay delivery of your order by two to four weeks. Upon receipt of your order we will immediately notify you of the expected delivery date.

We will always try to get your ordered items to you as quickly as possible. However, if we do not have your ordered items in stock, there may be a delay of up to four weeks. If this is the case we will immediately contact you on receipt of your order to advise the actual delivery date. Items temporarily out of stock at time of shipping will be marked "B/O" (Back Order). Freight costs that result from product additions will be the responsibility of the customer.

The courier driver will leave a card notifying that they attempted to deliver your order. You will then need to collect your parcel from their depot or incur an additional $10.00 delivery fee for the courier to deliver your order the next day. If you do not wish to incur this $10.00 fee please state on your order "Leave at door if no one home". Bride and Groom Essentials will not be responsible for misplaced or stolen orders left at your premises under this arrangement.

Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties. Your personal information will remain the exclusive property of Bride And Groom Essentials.